If your product appears to be receiving power but won't power on as expected:
If you are unable to turn on your product while it is unplugged and using only battery power, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
If the status lights on your product do not glow or blink as expected, try the following:
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
When connected to a computer running the Mac OS X operating system, computer system alert and alarm sounds will play through the connected Bose speakers. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:
If you lose audio from your Bose product while using it to make calls with a online virtual meetings app (e.g. Skype, Teams, Zoom, etc.), try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If you are listening to music on your mobile device and the music is unexpectedly taken over by an incoming call alert, learn how to disable the call alerts.
Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If the battery charge level drains at a faster rate than expected, try the following:
If your system indicates that your battery is charging but never indicates that charging is complete, try the following:
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:
If the answer/end button on your Bose headphones or Bluetooth speaker is not answering or ending phone calls, try the following:
To resolve this issue, try the following:
If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:
If you cannot start or complete an update on a Bose product or app, try the following:
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
If the status lights on your product do not glow or blink as expected, try the following:
If people have difficulty understanding you, hear a lot of background noise and/or you sound distorted during phone calls when using your Bose product, try the following:
If the microphone on your product does not pick up your voice or people cannot hear you talking when making phone calls with your product, try the following:
If your product is not functioning properly after getting wet, view the following: