Overview
Bose QuietComfort Earbuds
Bose QuietComfort Ultra Earbuds
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FAQs
How do I know which product is right for me between QuietComfort Ultra Earbuds and QuietComfort Earbuds?
QuietComfort Ultra Earbuds offer our most premium design and most advanced technologies for the best Bose listening experience in an earbud. With our QuietComfort Ultra Earbuds, you will enjoy our most personalised listening experience with CustomTune technology, and our best earbud noise cancellation, audio quality and voice pickup. In addition, you’ll have access to our highest quality features, including customisable listening modes, Spotify Tap, SimpleSync (for use with compatible Bose soundbars/speakers), Snapdragon Sound and Google Fast Pair (for compatible Android devices).
Our QuietComfort Earbuds offer a great everyday listening experience with sound that is powerful, not precious, and feature excellent noise cancellation. In addition, with our QuietComfort Earbuds you get customisable shortcuts and voice command via the Bose QCE app.
Why can’t I use the Bose App with my QuietComfort Earbuds?
The Bose QCE app has been designed to work with our Bose QuietComfort Earbuds. With this app, you get the same standard features of the Bose App: EQ adjustment, adjustable ANC, Voice Assistant, Tap Control Customisation, Custom Product Naming, Update Notifications; plus, additional features including: Listening & Call Battery Prediction, Remote Selfie and Voice Command.
What are Smart Calls?
Smart calls refer to several features of the QuietComfort Earbuds:
- Voice Commands: Answer/reject phone calls through voice control.
- Side Tones: Hear yourself speak on calls or in in-game chats with adjustable voice amplification. This can be turned on or off in the Smart Calls feature card of the Bose QCE app.
- Activate Announce Calls: This allows you to hear the caller’s name whenever you get a call. Directions to enable this are in the Smart Calls feature card of the Bose QCE app.
- Touch Controls: Touch Controls for calls can be customised in the Smart Calls feature card of the Bose QCE app.
What is Voice ID?
When enabled, Voice ID allows you to calibrate your headphones to your own unique voice to improve the performance and accuracy of Voice Control. To set up Voice ID, select Start Calibration in the Voice Control feature card of the Bose QCE app. This will walk you through a quick process to set up Voice ID. After calibrating Voice ID, you can choose to enable or disable Voice ID in the Bose QCE app.
Can I customise my controls?
Single tap, double tap, triple tap, and press and hold are all configurable buttons in the Bose QCE app. This can be done through the Touch Controls feature card or within specific product setting feature cards.
Can I use voice control?
The Bose QuietComfort Earbuds have voice control available in the Bose QCE app. The app needs to be opened, but can be in the background, to use the voice control. Voice control can be used to:
Play and pause music
Skip forward
Skip back
Increase and decrease volume
Change noise control setting
Change spatial audio setting
Take a photo
Access native voice assistant
Answer and end phone calls
Can I use just one bud?
Yes, you can use either the left or right bud independently for listening or for phone calls. Controls on your bud will remain the same as when you are using both buds, and any shortcuts you have set will remain as you have set them. For optimal noise cancelling performance, both buds should be used together.
Can the case be charged wirelessly?
Yes. You can use a compatible third-party wireless charger (not provided) to charge the case.
What does the light on the charging case mean?
When the earbuds are not in the case and the case is not plugged in, the LED colour indicates the charging case battery status:
Solid green (5 seconds): high charge (81–100%)
Solid amber (5 seconds): medium charge (30–80%)
Solid red (5 seconds): low charge (1–29%)
When the earbuds are in the case, but the case is not plugged in, the LED colour indicates the earbuds’ battery status:
Solid green (5 seconds): fully charged
Slowly pulses amber (5 seconds): charging
Can QuietComfort Earbuds take phone calls?
Yes. Bose QuietComfort Earbuds have an adaptive microphone system that allows you to use them during calls when connected to any smartphone. In addition to traditional calls, the earbuds work with many apps that use Voice over Internet Protocol (VoIP), such as Teams, Zoom, or FaceTime. The microphone system adapts to your environment to isolate your voice from competing background noises and wind. In addition, self-voice (adjustable in the Bose QCE app settings) allows you to hear yourself naturally, as if you weren’t wearing earbuds at all, so you can monitor the volume of your voice and minimise the effects of speaking while wearing earbuds.
Are the ear tips and stability bands interchangeable between QuietComfort Earbuds and QuietComfort Ultra Earbuds?
The eartips on the QuietComfort Earbuds and QuietComfort Ultra Earbuds are interchangeable, but the stability bands are not due to differences in the mechanical design.
How do I use the remote selfie control?
You can use your QuietComfort Earbuds to take a selfie once configured via the Bose QCE app. In the Remote Selfie feature card in the Bose QCE app, you can choose to take a photo while wearing your earbuds through voice control and/or by updating one of the gestures. If using voice commands, open your camera app and say “Hey Headphones, Take Photo” and your phone will snap a photo. If using a customised touch control, do this gesture while the camera app is open to take the photo.
Instructions can also be found in the Bose QCE app when you select the Remote Selfie feature card.
Can I use QuietComfort Earbuds to connect to a Bose soundbar or speaker?
The Bose QuietComfort Earbuds can be connected to a Bose soundbar or speaker as a SimpleSync device; however, they have not been fully optimised for a seamless audio and video Bluetooth connection.
How do I know if the eartips and stability bands fit my ears properly?
A proper fit is critical to ensure the best audio performance and noise cancellation; an eartip with a loose or leaky seal can result in lower performance. The instructions in the Owner’s guide or our support videos (accessed at support.bose.com/QCE) help describe how to check your fit as well as try out the different sizes of eartips and stability bands.
¹Testing conducted by Bose in June 2024 using production-representative Bose QuietComfort Earbuds and IEC60268-1 pink noise using A2DP Bluetooth audio. Volume set to playback loudness of 75 dBSPL, 3-band EQ set to zero, in Quiet Mode (full noise cancellation). Playback time was up to 9 hours before battery depletion. Battery life varies based on settings and usage.
²Testing conducted by Bose in June 2024 by inserting production-representative Bose QuietComfort Earbuds with battery depleted (to the point of no audio playback) into a fully charged Bose QuietComfort Earbuds charging chase and charging earbuds to 100%, then resuming audio playback until battery depletion. Testing resulted in 2.5 complete charging cycles by the case before a full charge was no longer possible.
³Testing conducted by Bose in June 2023 using production-representative Bose QuietComfort Ultra Earbuds and a variety of music tracks using A2DP Bluetooth audio streaming at RSSI signal strength of 75 dBm. Volume set to a playback loudness of 75 dB, 3-band EQ set to zero, in Quiet Mode (full noise cancellation). With Immersive Audio off, playback time was up to 6 hours before battery depletion. With Immersive Audio on, playback time was up to 4 hours before battery depletion. Battery life varies based on settings and usage.