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SoundTouch 20 wireless speaker

Sold from 2014 – 2022

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Features not available with Alexa

The Amazon Alexa assistant is available for integration with non-Amazon devices, like Bose smart speakers. However, some Alexa features that are supported with Amazon Alexa devices are unsupported with non-Amazon Alexa devices. Learn which features are unavailable when using Alexa with a Bose smart speaker.

Some features are not supported when using Alexa with your Bose SoundTouch product.

When using Alexa with your Bose product, the Alexa features listed below are unavailable.
  • Communicating via Alexa (i.e. Announcements, calling, messaging, drop-in)
  • Notifications (e.g. reminders and named timers)
  • Routines
  • Spotify
  • Audible
  • Alexa Kindle eBooks
  • Ring Doorbell
  • Whisper mode
  • Changing the wake word from Alexa to something else
  • Setting a music service as an alarm tone
  • Multi-room groups made up of Bose and non-Bose products
Additionally, Alexa cannot control the features of your Bose product listed below.
  • Playing and setting Bose presets
  • Control of Bose home theater-specific functions (e.g. TV power, bass control, channel changes, etc.)
  • Grouping/play everywhere
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