Understanding LED indicator status lights and information

Earbuds Status Lights

The earbuds status light is located on the inside surface of the charging case.
Note: Upon opening the case or placing the earbuds in the case, the status light will blink white for approximately five seconds until the battery status is displayed.


 
Bluetooth status - Shows the Bluetooth connection status to mobile devices

• Slowly blinks blue - Ready to connect
• Quickly blinks blue - Connecting
• Solid blue (5 seconds) - Connected
• Blinks white twice - Device list cleared

Battery status - Shows the earbud battery charge level, update, and error status

• Solid white (10 minutes) - Fully charged
• Solid amber (10 minutes) - Charging
• Blinks white - Determining battery status
• Blinks white twice, slowly blinks blue, and turns off - Reboot complete
• Blinks white 3 times (repeated) - Updating firmware
• Blinks amber - Earbud not contacting all three charging pins
• Blinks amber and white - Error, contact Bose customer service

Charging Case Status Light

The charging case status light is located on the front of the charging case.


 
Battery status - Shows the charging case battery charge level, update, and error status

• Solid white - Fully charged (100% and plugged in)
• Solid white (5 seconds) - Charged (34% – 99%)
• Solid amber (5 seconds) - Low charge (10% – 33%)
• Blinks amber twice - Need to charge (less than 10%)
• Slowly blinks amber - Charging and plugged in
• Blinks white 3 times (repeated) - Updating firmware
• Blinks amber and white - Error, contact Bose customer service