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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Reboot the Bluetooth® device.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
See if the Bluetooth® light on your product blinking quickly or slowly.
The Bluetooth light on your product shows if your product is connected to a Bluetooth device: If the light blinks quickly, a device is connected; if the light blinks slowly, no device is connected. For help connecting a device, see Connecting a Bluetooth device.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Determine if the issue occurs with another Bluetooth® device.
The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.
Clear your product's memory of previously paired Bluetooth® devices, then reconnect.
Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear its Bluetooth pairing list, then reconnect your device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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