No audio from product

When using the audio cable with this product, the volume defaults to a low level. To resolve this, press the Volume + button on the headphones to increase the volume.
Note: If the headphones are powered off or the battery is depleted, the headphone's volume control is disabled. Use the connected device's volume instead.

 

The headset begins charging when connected to a charger or powered USB jack. While charging, Bluetooth functionality is disabled. To play audio from and/or pair Bluetooth devices, disconnect the headset from the charger once it is sufficiently charged.

Alternatively, you can listen to audio while charging the headset by using the supplied backup audio cable.

Power on the headset, then press any button to view the Bluetooth and battery lights. If the Bluetooth light is flashing or not lit, the headset is not connected. Try reconnecting the headset in the Bluetooth settings of the device. If is still doesn't connect, see Cannot connect a Bluetooth device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.

In Windows 10, your product shows up twice in the Bluetooth device list: once with a device icon and LE- before the product name and once with a headphones or speaker icon. Select the option with the headphones or speaker icon. Do not select the LE- listing.

Tip: If you already paired to the device icon, just connect your product again and choose the listing with the headphones or speaker icon. For more information, see Connecting a Bluetooth device.

If the plug or any part of the cable is damaged, replace the headphone cable.

Note: When the audio cable is connected to the headphones, Bluetooth® functionality is disabled.

1. Connect the smaller end of the audio cable to the jack at the bottom of the left earcup
2. Plug in the other end of the cable to the 1/8" (3.5 mm) headphone jack on your device.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.

Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear its Bluetooth pairing list, then reconnect your device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth device.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service