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Resetting your product
A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
There is no factory reset for this product
If you are experiencing problems with your product, place your Sleepbuds in the case and wait for the charging lights to slowly blink white. Then, remove your Sleepbuds from the case and try again.
Other helpful articles that might resolve your issue:
Other helpful articles that might resolve your issue:
- Bluetooth-related issues, see Cannot connect a Bluetooth device
- Audio-related issues, see No audio from product
- Charging/Power-related issues, see Product will not turn on
- App-related issues, see Bose Sleep app does not detect product
Reset the charging case
Resetting the charging case powers the case off and back on. This can help if you experience issues charging your product. To reset the charging case:
- Insert a thin paper clip or pin into the opening on the back of case next to the USB jack
- Push into the case until you feel a click.
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