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Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

For more info, see Updating the software or firmware of your product. The method using a computer and USB cable is quickest but the Direct IP and built-in setup network methods can be used as well. IMPORTANT: When following the update instructions, skip the step concerning putting the speaker into Setup mode as this step is not needed when the speaker is in Recovery mode. If the method chosen to update the speaker fails, try one (or both, if necessary) the remaining options.

If the speaker has become unresponsive during or after an update, the speaker can be put in to a recovery mode to resolve the issue. For instructions, see Using Recovery mode.

Connecting the soundbar to the router with an Ethernet cable will bypass any wireless network configuration issues. The Ethernet connection is located on the rear of the soundbar – next to the Optical In jack in the same recessed area as the HDMI cable. If this wired network connection resolves the issue, there may be a problem is with the wireless network connection/configuration of the router (or wireless access point).

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service