Back to article
3332
Mute button does not work
If you push the buttons on your product and they do not respond or control your product as expected, try the following:
Turn on voice prompts to hear when the headphones are muted
While on a call, double-press the Action button to mute the microphone on the headset. This will work for any type of call, such as Zoom, Teams, etc.
Please note: You need to have voice prompts on to hear when the headset is muted. See Enabling or disabling voice prompts.
Also, this does not mute the microphone on the source device, only the headset. Therefore you will not see the microphone muted on the source device.
Please note: You need to have voice prompts on to hear when the headset is muted. See Enabling or disabling voice prompts.
Also, this does not mute the microphone on the source device, only the headset. Therefore you will not see the microphone muted on the source device.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!