Bluetooth device doesn't work from a distance

This range can be reduced by obstacles (e.g. walls, doors, appliances, wireless devices, etc.). Try moving the device and product closer together.

Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:

• 2.4 GHz router
• cordless phone
• wireless speaker adapters
• home security motion sensors
• fluorescent lights
• microwaves
• wireless mice and keyboards

If there are such devices, disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

MacBook computers can exhibit reduced Bluetooth® range when compared to other devices. This is typically more noticeable when Wi-Fi and Bluetooth are both enabled on the MacBook. If it is not needed, try disabling the its Wi-Fi function to improve its Bluetooth range.

Bluetooth range is about 33' (10 m); however, range can be reduced by interference, like walls, metal, doors or other Bluetooth devices in the area. Check if the issue is resolved when your Bluetooth device and product are in close proximity.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service